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ServiceNow – Early Assessment

By | March 13th, 2015|Categories: Stories|

In January, Information Technology switched to ServiceNow, an IT service management platform that is widely considered to be one of the best in the world. ServiceNow is currently used to support our incident management process […]

What is work?

By | March 3rd, 2015|Categories: Stories|

It seems like a pretty basic question. But we’ve learned through experience that classifying our work into different categories allows us to plan our time more efficiently and document what we do resulting in greater […]

The Way Forward

By | April 25th, 2014|Categories: Stories|

It seems that lots of Tier I Universities are paying millions of dollars to consultants to assess their IT offerings and make recommendations. One example is Cornell, who had their assessment done by Bain a number […]