Stories

/Stories

March 2015

EmpowerID Service to Be Retired

The EmpowerID service will be retired on May 1, 2015 which means you will need to use other preferred methods to reset and change passwords.  For password resets, most users are contacting the DoIT Service [...]

New IT Site

Central IT recently launched a new IT site (http://it.tamu.edu/). This is a complete redesign of the old AVPIT suite of sites into a clean, slick, visually appealing, completely responsive website, designed with usability in mind. [...]

Humans Need Not Apply

This is a very intriguing video about the consequences of smarter and more numerous robots. The end of the video, where the author outlines an argument for those industries which will be hit the hardest, [...]

ServiceNow – Early Assessment

In January, Information Technology switched to ServiceNow, an IT service management platform that is widely considered to be one of the best in the world. ServiceNow is currently used to support our incident management process [...]

What is work?

It seems like a pretty basic question. But we've learned through experience that classifying our work into different categories allows us to plan our time more efficiently and document what we do resulting in greater [...]

April 2014

The Way Forward

It seems that lots of Tier I Universities are paying millions of dollars to consultants to assess their IT offerings and make recommendations. One example is Cornell, who had their assessment done by Bain a number [...]