Service Changes

The EmpowerID service will be retired on May 1, 2015 which means you will need to use other preferred methods to reset and change passwords.  For password resets, most users are contacting the Technology Services - Student Affairs Service Desk and moving forward this will be the preferred method to reset a forgotten password. [...]

In January, Information Technology switched to ServiceNow, an IT service management platform that is widely considered to be one of the best in the world. ServiceNow is currently used to support our incident management process (e.g., tickets) and service management (e.g., ordering, accounts, software). In the future, ServiceNow can support virtually all of the things [...]